It is one of those weird days that, although it is a Wednesday, it feels like a Thursday or Friday. And it sucks! Just a mundane day today; the All Blacks arrived home so the city was buzzing and it was a quiet day at work which was great to just work at a relaxed pace.
More importantly, Lush may have the BEST customer service in the world! I had recently emailed in to Lush wondering whether the recipe for one of their cleansers had changed (I had had two recent ‘bad’ batches lately that just weren’t what they usually were). In the end, Lush sent me a replacement cleanser as they take pride in the quality of their products. When the package arrive I was so pleased that they sent me another cleanser – but they also sent a box packed with samples from their Christmas range (check out the picture). So not only did they replace my cleanser (which was an amazing bonus in itself), they sent a whole lot more product! Lush has gone above and beyond and I will definitely be back to stock up on Christmas gifts for friends, that is for sure!
Virtual high five Lush, virtual high five!
Have you ever experienced customer service that just went above and beyond?